Frequently Asked Questions
Fulfillment & Processing
How long does it take to process my order?
Orders go through a fulfilment and shipping phase. Most orders are fulfilled within 2-5 business days of purchase — please plan accordingly.
What happens after my order is fulfilled?
Once your order ships, you'll receive a tracking email. Processing (the time to print and pack your order) is separate from carrier transit time. Delivery time depends on the shipping method and your location.
Do you offer rush or expedited fulfillment?
Not at this time. All orders are fulfilled in the order they're received. We do offer expedited shipping by way of Priority Mail through USPS.
Shipping
Where do you ship?
We currently only ship within the United States and its territories — check your cart for options at checkout.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order weight. For full details, see our Shipping Policy.
How do I track my order?
You'll receive a tracking number via the email used at checkout once your order ships. Use that number on the carrier's website to check your delivery status. You can also check your order confirmation email for a direct tracking link.
Returns & Refunds
What is your return policy?
Because our products are made to order, we do not accept returns or exchanges for buyer's remorse or sizing errors. However, if your item arrives damaged, defective, or incorrect, we'll make it right. Please review our full Return & Refund Policy for details.
My order arrived damaged — what do I do?
Contact us within 14 days of delivery with a photo of the issue. We'll work quickly to resolve it. Reach us via our Contact page.
Sizing
How do your sizes run?
Sizing varies by product and style. We offer a range of T-Shirt styles, so please read the product descriptions. We recommend checking the size chart available on each product page before ordering.
I'm between sizes — what should I do?
When in doubt, size up. Our tees and hoodies are designed with a relaxed streetwear fit. Check the measurements on the product page for the most accurate guidance.
Order Status & Changes
Can I change or cancel my order?
We begin processing orders quickly after they're placed. If you need to make a change, contact us immediately via our Contact page — we'll do our best, but we cannot guarantee changes once an order enters production.
I haven't received a confirmation email — what's wrong?
Please verify that you check the email used at checkout. Check your spam or junk folder. If it's not there, contact us through our Contact page and we'll verify your order.
Still Have Questions?
Reach us anytime through our Contact page. We typically respond within 1–2 business days.